Which statement is explicitly advised against when seeking iPhone support?

Which statement is explicitly advised against when seeking iPhone support?

• A. Do not contact City IT
• B. Do not contact Strategic Initiatives
• C. Do not contact First Due
• D. Do not contact Dispatch

Answer: (A)

When seeking iPhone support, follow the designated IT channel. City IT handles device provisioning, security, app configurations, and troubleshooting for city-issued iPhones, so that is the proper route for help. The statement telling you not to contact City IT is the one that's explicitly against how support is supposed to be sought, because it directs you away from the correct channel. The other groups aren’t the designated path for iPhone issues, so choosing them would not address the device problem and could delay assistance.

When seeking iPhone support, follow the designated IT channel. City IT handles device provisioning, security, app configurations, and troubleshooting for city-issued iPhones, so that is the proper route for help. The statement telling you not to contact City IT is the one that's explicitly against how support is supposed to be sought, because it directs you away from the correct channel. The other groups aren’t the designated path for iPhone issues, so choosing them would not address the device problem and could delay assistance.